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Tech mags: from news to guidebooks

I haven’t bought a computer magazine for over 15 years now. The last time I flipped through one was more than five years ago. So it was interesting...

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Seeing clearly and mastery

Many of us would have seen this “Game Changers” ad for the Australian government’s Department of Finance by now. It still surprises me that in spite of our...

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Can your business bank help (with innovation)?

A bank is necessity a conservative, cautious, slow to react or change organisation. That is their DNA, tied in with their business requirements and industry identity. Who would...

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Context (in an alt fact universe) is king

Content is king – back when we could trust the content. In alternate facts universe, content is malleable. It can be spun and massaged to suit any agenda....

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Human- vs machine-centric content design

Designers generally design for humans. Human-centric design makes sense as the consumers/users are humans. There are key principles and best practices governing structure, content, and presentation....

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Don’t marketing-speak to your people

Is your internal communication indistinguishable from your external marketing/PR? Are you using the same marketing-speak to talk to your people? If Marketing/PR-speak were an ointment, it would be...

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Experience design must move beyond marketing

The increased focused on customer experience has brought design into more businesses than ever before. Unfortunately, there is still a tendency to see experience design as just another marketing...

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An exercise in non-differentiation

It must be really difficult to stand out in the clothing business these days. Or the marketing department/advertising company have given up trying in this case. “Woman Man Kids” as a tagline?...

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Perpetuated product UX fails

For as long as I could remember, this has always happened to every single bottle of cream cleanser I’ve ever purchased and used; regardless of the brand. The hinge breaks, the small hole clogs up, and...

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A worker who dreams; a maker who sells

This post has been sparked by this book: Rules for Mavericks: A Manifesto for Dissident Creatives, by Phil Beadle. A visionary is useless if there is no one to implement the vision. A salesperson is...

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